Frequently Asked Questions
The Base Model: Many Athletes this model fits "true to size"
Daily Trainer: Similar to the Base Model, many Athletes agree this model fits "true to size"
Race Model: These run a bit tight. We recommend going up 1/2 size from your go-to running shoe size (including the Daily Trainer and Base Model).
Base Trail: Similar to the Race Model, these run a bit tight. We recommend going up 1/2 size from your go-to running shoe size (including the Daily Trainer and Base Model).
Want to double-check? Please reach out to our Athlete Experience team at support@atreyurunning.com
Safely wash your dirty running shoes using these 6 easy steps:
1. Remove the shoelaces
2. Remove the sock liner (not a requirement)
3. Place the shoes + laces in the washing machine (OR hand wash in the sink)
4. Add a very small amount of laundry detergent. If hand washing, use very small amount of soap on sponge.
5. Wash using cold water
6. Air dry away from direct sunlight
As we close down our business, all sales on all products/collections are final sale only. There are no returns or exchanges on any product or any order. Thank you for a beautiful ride.
If you have any questions, please don't hesitate to contact our Athlete Experience team at support@atreyurunning.com
As we close down our business, all sales on all products/collections are final sale only. There are no returns or exchanges on any product or any order. Thank you for a beautiful ride.
If you have any questions, please don't hesitate to contact our Athlete Experience team at support@atreyurunning.com
Our shipping carriers (USPS & UPS) work independently from Atreyu Running Company, therefore we are not responsible for any lost or stolen packages.
That being said, if your package goes missing, we recommend these steps:
1. Hang tight. It is possible that your package was pre-scanned by the carrier prior to delivery. We suggest waiting an additional 1-2 business days for the package to arrive before filing a claim.
2. Personally file a claim with the carrier in question - USPS or UPS.
3. Reach out to our athlete experience team at support@atreyurunning.com. They are available to help you throughout the process.
Learn more here
Atreyu ships within the USA - As of Oct 1, 2025, Atreyu no longer offers international shipping.
Once your order has been placed, we cannot retroactively update the shipping address. We can, however, offer you an exchange or return once your package has been returned-to-sender.
Please remember to verify your shipping information prior to clicking "Authorize purchase" at checkout.
Learn more here
Contact us
Mailing Address:
Atreyu Running Company 2407 S. Congress Ave, STE E 163, Austin, TX
Contact email:
support@atreyurunning.com
